296 Appendices Theme Subtheme Participanta Quotation coach 024 "No I just had [to remind] him, that wasn't hard for me, but it was more like I have to do it, and I have to keep doing that for a whole year, and sometimes […] his cell phone was lost again or something else. And then I had to go there, and then I had to check if someone has his number. There were just little complications that kept getting in the way. Or sometimes he forgot that I was coming. But that happened a few times, one or two or three times, that he forgot." coach 027 “Yes, indeed [a] long term [commitment]. The project is actually far too short, you should invest a few years in it…” coach 037 “A coach must have a ‘thick skin’ [referring to the ability to cope with appointments being canceled], you should not be strict if an appointment is cancelled or he [referring to the participant] is late because you don't know what's behind it. And maybe he tries but doesn't succeed, then it can be patronizing [...] at least in my experience.” Honesty and reciprocity patient 018 “Yes open and honest, […] as long as someone just opens up, has a listening ear then, and tells something about himself and this is what I do like very much [about my coach], that he also tells something about himself from time to time of what he experiences and so on you know, yes [I like] that it is not a one-sided relationship you understand.” coach 025 “Well you have to be a little open to yes people who are stuck in their particular pattern. Yes not be afraid to step into that and yes it's about gaining trust. I think that's important. But how to do this exactly depends on so many things. I think that's hard to say.” coach 034 “Well I think it has been very positive for her because she very much needed that casual contact […], because the people she sees here are mainly people who interfere with her life, so professional caregivers and she is very afraid of making new friends, because she was afraid of getting back into the drug circuit or to start using drugs again. And she also mentioned that she did struggle a lot with that, with her addiction in the past. So I think, that she just needed just some cozy and casual contact and we did have that with each other, so I think she did experience it as enlightening.” patient 018 “…I think mainly from, just from dealing with each other, just loose and free and ... how we dealt with each other, […] no distance or anything, […] well I don't know, […] just a friend.”
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