145 Teach-back of discharge instructions in the ED CHAPTER 6 Supplement 4 1 Protocol telephone follow-up Read before calling the patient the notes on paper and the written discharge instructions in the patient’s record. Date: .../…/… Time: .. : .. ID nr: … 1. Fill in [1 answer possible]: o Contact with patient CONTINUE PROTOCOL o No telephone number o Incorrect phone number o No answer MAX. 3 TIMES o Voicemail or answering machine o Other, …… 2. Goodmorning/afternoon/evening, you’re speaking with [name], [function] from the emergency department of the Radboudumc. Am I speaking with mrs/sir … ? o Yes [CONTINUE PROTOCOL, step 4.] o No 3. Is sir/mrs…. able to come to the phone? o Yes [CONTINUE PROTOCOL, step 4.] o No [Ask when the patient or proxy is able to call back. If the patient or proxy no longer wants to participate, thank him/her and wish them a good day.] 4. Yesterday/the day before yesterday/3 days ago, u visited the emergency department. I would like to ask you some questions about the discharge instructions you received in the emergency department. I am also interested if you have some further questions. Is it convenient to talk at the moment? o Yes [CONTINUE WITH PROTOCOL] o No, when is it suitable to call you back? 5. Do you give permission to record this conversation? o Yes [CONTINUE WITH PROTOCOL] o No [OFFER AFTERCARE ON THE PHONE; DO NOT FILL IN THE QUESTIONAIRRE.] 6. First of all, I would like to pose you some questions and statements. You received these questions and statements on paper in the emergency department. [COTINUE ON THE NEXT PAGE] BMJ Publishing Group Limited (BMJ) disclaims all liability and responsibility arising from any reliance Supplemental material placed on this supplemental material which has been supplied by the author(s) Emerg Med J doi: 10.1136/emermed-2020-210168 –8. 2021;0:1 Emerg Med J , et al. Hesselink G
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